Simplify

Portal Banners & Announcements for Jira Service Management

Portal Banners shows announcement banners, maintenance notices and help content to the customers of your Jira Service Management help center and portals — in the header, below the header or in the footer, on the service desks and pages you choose. Schedule it, and let customers close it.

Announcements where customers look

Put a banner at the top of every portal page or only on Create request; one service desk or all of them. Customers see it before they raise a ticket — fewer “is VPN down?” requests during a maintenance window.

Scheduled and dismissible

Set Show from and Show until and the notice appears and disappears on its own. Let customers close it, and choose when it may come back.

Help content with diagrams

Markdown with math and Mermaid diagrams, HTML, rich text from Atlassian’s editor, video and website buttons — explain a process right where customers need it.

Also included

  • Four places — header, below the header, footer, and a dialog once per visit.
  • Per service desk and page — Help center, Portal home, Create request, View request, Profile, My requests.
  • Seven template types — Markdown (notice styles, math, Mermaid), HTML, Mermaid flowchart, rich text, video link, website link, several templates in one.
  • Where templates are shown — every showing by service desk, place and page, with Stop showing.
  • Size and position per template, and a preview before you save.

Runs on Atlassian

Built on Atlassian Forge: templates are stored inside your Atlassian site and nothing is loaded from other websites. Only Jira admins change templates; the app stores nothing about customers or requests. See the privacy policy.

More on portals: Jira helpdesk portal management best practices and Jira help center accessibility.

Frequently asked questions

Where on the portal can a banner appear?

In the header, below the header, in the footer, or as a dialog that opens once per visit — on all service desks or chosen ones, and on any of the Help center, Portal home, Create request, View request, Profile and My requests pages.

Can a maintenance notice appear and disappear on its own?

Yes. Set Show from and Show until when you show it to customers; outside that window customers do not see it.

Can customers close a banner?

Yes, if you tick Customers can close it. You also choose when it shows again — never, on every visit, after some hours or days, or at most a number of times.

Is the HTML I paste safe for customers?

It is filtered before anyone sees it — no scripts, forms, event handlers or frames — and nothing is loaded from other websites; media from the web becomes a link.

Do customers need a Jira licence to see it?

No. Customers of the help center see it, and on a public help center anonymous visitors do too. Only Jira admins can change templates.