Portal Banners Docs: Service Desks
How Portal Banners chooses service desks: show a template on all service desks of the help center or on chosen ones, and which template wins when both apply.
- Overview
- Documentation
- Documentation: Modules
- Documentation: Pages
- Documentation: Template Type
- Privacy Policy
In Show to customers, Service desks decides which portals show the template.
All service desks
Ticked by default: every service desk of your help center shows the template, also service desks created later. Together with All pages this includes the help-center pages that belong to no single desk — Help center, Profile and My requests.
Chosen service desks
Untick All service desks and choose them in Choose service desks. Only their portal pages can show the template: Portal home, Create request and View request. Unticking All service desks also unticks All pages, and the dialog says why: “All pages needs All service desks: Help center, Profile and My requests belong to the whole help center.”
Which template wins
A service desk’s own template comes first. If a template is shown on all service desks and a desk shows its own template at the same place and page, customers of that desk see the desk’s own one. The dialog tells you when this happens: “1 service desk shows its own template here instead.”
The Where templates are shown tab lists showings per service desk — All service desks first — with Stop showing and Stop showing everything.
Next: choose pages · where on the page · back to the setup guide