Documentation Templates for Jira Service Management (JSM)
Explore how to create versatile service desk templates with Templates for Jira Service Management (JSM). Learn to build general and specific templates for various Jira Service Desk pages using markdown, HTML, video links, and more. Customize headers, footers, and content to enhance customer support.
If you create a template with the "All Service Desks" checkbox enabled, then when you activate this template, it will be applied to all your help centers.
The remaining options relate to specific help centers and, when activated, the templates will only be applied to them.
Please note that this option has higher priority than the "All Service Desks" option!
That is, if you have the "All Service Desks" template activated and another template for a specific project, then the latter will be applied to the specific project.