Documentation Templates for Jira Service Management (JSM) - Template Types

Discover the different types of templates you can create with Templates for Jira Service Management (JSM). Learn how to use markdown, flowcharts, video links, HTML, and more to build informative and engaging customer support content.

Markdown

Syntax guide for adding markdown: Markdown Cheatsheet

Markdown example.

Example code for adding a chart

```mermaid 
  graph TD; 
  A--{">"}B; 
  A--{">"}C; 
  B--{">"}D;
  C--{">"}D; 
  ```

*** ### Markdown Link

Just add a link to download the markdown.

Markdown link example.

To generate a link to GitHub markdown:

  • Copy permalink Generate github permalink.
  • Open the link
  • Click on the 'code' button
  • Click on the 'raw' button
Generate github markdown link.

*** ### Video Link

Just add a link to your video.

Video example.

*** ### HTML Code

Add HTML code to generate custom content.


  <html>
    <head>
      <title>Href Attribute Example</title>
    </head>
    <body>
      <h1>Href Attribute Example</h1>
      <p>
        <a href="https://www.freecodecamp.org/contribute/"
          >The freeCodeCamp Contribution Page</a
        >
        shows you how and where you can contribute to freeCodeCamp's community and
        growth.
      </p>
      <br />
      <iframe
        id="inlineFrameExample"
        title="Inline Frame Example"
        width="100%"
        height="400"
        src="https://www.openstreetmap.org/export/embed.html?bbox=-0.004017949104309083%2C51.47612752641776%2C0.00030577182769775396%2C51.478569861898606&layer=mapnik"
      >
      </iframe>
    </body>
  </html>      
  
HTML code example.

*** ### Website Link

Just add a link to your website.

Please note: it must be no "X-Frame-Options" present on the website to embed.

We also recommend setting the height in pixels using this template type.

Website example.

*** ### Flowchart

Syntax guide for adding markdown: Mermaid Syntax Guide

Flowchart example.

*** ### Atlassian Editor

Create content using your familiar Atlassian editor!

Atlassian editor example.

*** ### Multi Templates

Combine the templates you created earlier into one!

Templates will be rendered in the order they were added - from left to right.

Multi templates example.