SLA Reports & Compliance Dashboard for JSM
SLA Reports gives Jira Service Management teams a weekly and monthly SLA report: compliance by SLA, request type and priority, the longest breaches, requests close to breach and the change since last week — then compares service desks, draws trends against your goal and exports everything to CSV.
The whole week in one report
Key figures with their change since the previous week, compliance of completed and ongoing SLA cycles, average time to resolution, overdue and due-soon requests and logged time — every number also written as text, every section explained.
Breaches before they repeat
The ten longest breaches and the requests closest to breach, as bars and in a table with links to each request. Notes on the report record what the team decided.
Trends across service desks
Compare projects side by side and see eight weeks of compliance, requests, logged time and agents as lines, with your compliance goal drawn on every chart.
Also included
- Filters by SLA, request type and priority.
- Compliance goal and thresholds for close to breach and due soon, weekly and monthly.
- Export CSV — key figures, breaches and close-to-breach requests, made in your browser.
- Saved filters per user, light and dark themes.
- Rovo agent “SLA Reports by Simplify” — a written analysis of a project’s stored reports (on sites with Rovo).
Runs on Atlassian
Built on Atlassian Forge: reports stay inside your Atlassian site and the app makes no external calls. It checks your access before reading a project’s requests. See the privacy policy.
Related apps
- Portal Banners & Announcements — maintenance notices and help content in your JSM portal.
- Deadline Tracker — every overdue and upcoming issue across projects.
- Report Assistant — daily and weekly status reports written from Jira activity.
Running a help desk? Read Jira helpdesk portal management: best practices.
Frequently asked questions
Where do the SLA numbers come from?
From Jira Service Management's own SLA fields, so times run on each SLA's calendar (working hours and holidays) and without paused time.
How is compliance calculated?
Met cycles divided by met plus breached cycles, shown separately for completed and ongoing cycles, per SLA, request type and priority.
Can I compare service desks?
Yes. The admin page shows the reports of several projects as cards, two reports side by side, and trends over the last 8 weeks or 6 months of stored reports.
Does the app send SLA alerts?
No. It writes reports; it does not send alerts or notifications, schedule reports, or change requests and SLAs.
Who can see the reports?
Jira admins, site admins and the admins of the service project. The app checks access before it reads a project's requests.