Documentation Templates for Jira Service Management (JSM)

Explore the Templates for Jira Service Management (JSM) documentation for comprehensive guides and tutorials on building and managing informative templates for Jira Service Desk. Find step-by-step instructions and troubleshooting tips.

Please note that all instructions below must be followed by an administrator and that your template may have many settings, such as Service Desks, Pages, Modules, Template type which determine in which project the template will be displayed, on which page, in which parts of the page, and more.

  • Install the plugin Install the plugin

  • Go to your applications page

    Applications page.

  • Go to the plugin settings page

    Configure page link.

  • Click on the 'Create a template' button

    Create Template Button.

  • Add a title to your template and go to the 'content' tab

    Add a title to your template.

  • Add content to your template and click on the 'Render markdown' button to see what will be displayed on your portal page

    Add content to your template.

    Please note that your template may have many settings, such as Service Desks, Pages, Modules, Template type, Styles which determine in which project the template will be displayed, on which page, in which parts of the page, and more. Read more about this at the links above.

  • Add content to your template and click on the 'Render markdown' button to see what will be displayed on your portal page

    Add content to your template.

  • Click on the 'Save' button

    Save content.

  • Click on the 'Apply' button to have your template visible to customers on your support portal

    Apply template button.

  • In the dialog box that opens, click on the 'save' button

    Apply template button.

  • Go to the 'Active Templates' tab and manage all your templates in one place!

    Active templates tab.

  • Go to your support page to see that the template you added is visible to all users!

    Active templates tab.