Data Privacy & Security – AI Mental Health Support & Stress Burnout Insights for Jira

At Simplify, we prioritize your data privacy and security. Our app, AI Mental Health Support & Stress Burnout Insights for Jira, is fully compliant with GDPR and Atlassian’s privacy standards.

We do not store or process any of your data outside Jira Cloud. All operations take place within the Atlassian environment, fully compliant with Atlassian's security protocols.

Your data is never shared with third parties.

What Data We Collect

Our app retrieves and processes the following personal data from the Jira API to generate workload stress metrics:

SLA Metrics: Total issues with SLA, compliant issues, breached issues, average time to resolution, ongoing issues close to breach, and SLA timing metrics.
Workload Metrics: Total logged time, average logged time per issue, active issues, work ratio over 100%, and issues without estimations.
Deadline Metrics: Overdue issues, upcoming due issues, unresolved issues, idle issues, long-duration issues, and issues without due dates.
Workflow Metrics: Status counts, reopened issues, churn rate, response time metrics, and cycle times.
Priority Metrics: Count of high, medium, and low-priority issues.
Complexity Metrics: Issues with subtasks, average subtasks per issue, high-complexity issues, and total subtasks.
Dependency Metrics: Blocking issues, blocked-by issues, total dependencies, and issue link types.
Resolution Metrics: Resolved issues, resolution types, average and total resolution times.
Trend Metrics: Completed issues by day, logged hours by day, and peak workdays.
Stress Flags: Indicators of high workload, critical deadlines, excessive complexity, frequent reopens, and SLA compliance thresholds.
Detailed Issue: Key, summary, issue type, status, timespent, priority, due dates, and related metrics.
Metadata: Analysis periods.
Workflow Stage Time: Detailed stage times for workflow analysis.

This data is processed exclusively within Atlassian Forge’s secure environment and is not stored or shared outside Jira Cloud.

Why We Process Your Data

We process your data to provide insights on workload and stress metrics for Jira users. This includes:

Monitoring ticket activity
Generating actionable workload analytics
Supporting mental health and stress management goals

The lawful basis for processing your data is legitimate interest, as outlined in Article 6(1)(f) of the GDPR.

Who Has Access to Your Data?

Generated metrics are accessible to:

Product Admins
Site Admins
The Report Creator
Users cannot modify or remove access for Product Admins and Site Admins, who retain default permissions.
Data is only used to provide the necessary functionalities of the app, strictly following Atlassian's API and security guidelines.

Predefined Metrics

For user convenience, our app includes a predefined set of default metrics that are enabled when the app is first installed. These metrics include:

SLA Metrics: Total issues with SLA, compliant issues, breached issues, average time to resolution, ongoing issues close to breach, and SLA timing metrics.
Workload Metrics: Total logged time, average logged time per issue, active issues, work ratio over 100%, and issues without estimations.
Deadline Metrics: Overdue issues, upcoming due issues, unresolved issues, idle issues, long-duration issues, and issues without due dates.
Workflow Metrics: Status counts, reopened issues, churn rate, response time metrics, and cycle times.
Priority Metrics: Count of high, medium, and low-priority issues.
Complexity Metrics: Issues with subtasks, average subtasks per issue, high-complexity issues, and total subtasks.
Dependency Metrics: Blocking issues, blocked-by issues, total dependencies, and issue link types.
Resolution Metrics: Resolved issues, resolution types, average and total resolution times.
Trend Metrics: Completed issues by day, logged hours by day, and peak workdays.
Stress Flags: Indicators of high workload, critical deadlines, excessive complexity, frequent reopens, and SLA compliance thresholds.
Detailed Issue: Key, summary, issue type, status, timespent, priority, due dates, and related metrics.
Metadata: Analysis periods, error messages, and other contextual details.
Workflow Stage Time: Detailed stage times for workflow analysis.

Admins retain full control over these metrics and can enable, or disable them at any time using the app’s configuration settings. Our app processes data solely based on the selections made by admins, ensuring compliance with GDPR as a data processor.

Our app primarily acts as a data processor under GDPR. All personal data processing is conducted on behalf of Atlassian or as directed by admins and users, using Atlassian's secure APIs and environment.

Admins and users act as data controllers when deciding which metrics to enable or process within the app. This ensures that the purpose and scope of data processing are defined by their actions, and our app executes these instructions accordingly.

For GDPR-related requests, such as access, rectification, or erasure, users should contact Atlassian directly. Atlassian will inform us if any action is required on our part, and we will comply promptly.

As a user, you have the following rights regarding your data:

Access: Users can view their reports on the global page in Jira.
Rectification: Users can update their Jira data directly through Atlassian interfaces.
Erasure and Restriction: Users can report to Atlassian to erase or restrict their personal data from the app. Atlassian will inform us via the Personal Data Reporting API if any action is required on our part, and we will comply with their guidance.

How Long Do We Retain Data?

We retain user workload metrics for as long as required to provide our services or as mandated by Atlassian’s policies. Data may be anonymized or deleted upon user request through Atlassian.

Security Measures

We implement the following security measures to protect your data:

Encrypted data storage and retrieval within the Atlassian Forge environment.
Strict access controls for sensitive data.
Compliance with Atlassian’s security protocols.

Built-in Security

Our app is built on the Atlassian Forge platform, ensuring that all data interactions are encrypted and managed securely.
We follow Atlassian’s data protection policies to ensure your information remains safe.
Personal data is tracked and managed according to GDPR principles, with automated mechanisms for erasure where applicable.
- Personal data refers exclusively to the stress metrics retrieved from the Jira API.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our app or legal requirements. Changes will be posted on our website and take effect immediately.

By using AI Mental Health Support & Stress Burnout Insights for Jira, you agree to this privacy policy and our End User License Agreement (EULA).

For privacy-related inquiries, please visit Atlassian’s Privacy Policy.

Data Privacy & Security – AI Mental Health Support & Stress Burnout Insights for Jira

Data Access & Sharing