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10 Must-Have Plugins for Jira in 2024

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1. SmartGuide for Jira Service Management

SmartGuide is the ultimate plugin for crafting personalized support experiences. With intuitive, tailor-made templates for every aspect of your support journey, SmartGuide makes managing your help center seamless and efficient.

Key Features:

  • Custom templates for the help center, request creation, and more.
  • Easy management directly from the admin panel.
  • Seamless integration into Jira Service Management.
  • Display SLAs on the Customer Portal: SmartGuide solves a significant limitation in JIRA Service Desk by allowing SLAs to be displayed on the customer portal. Customers can see SLAs as defined by agents/administrators, such as initial response times, helping them manage expectations accordingly.

2. Extension for Jira Service Management

Extension for Jira Service Management is a versatile plugin that enhances Jira Service Management with additional features such as advanced reporting and enhanced customizability.

Key Features:

  • Advanced reporting and analytics.
  • Customizable ticket fields and forms.
  • Improved user interface and experience.

3. ScriptRunner for Jira

ScriptRunner is essential for teams that need advanced customization and automation. It allows you to run scripts to automate tasks, extend Jira's capabilities, and create custom workflows.

Key Features:

  • Extensive library of pre-written scripts.
  • Custom script development for unique needs.
  • Integration with Jira's REST API.

4. Refined Sites for Jira Service Management

Refined Sites lets you build fully customized, themed help desks that align with your brand. It's perfect for creating a cohesive and intuitive user experience.

Key Features:

  • Drag-and-drop site builder for easy customization.
  • Pre-built themes and layouts.
  • Custom domains and branding options.

5. Asset Management for Jira - IT Assets & License Manager

Asset Management for Jira adds powerful asset management capabilities to Jira, making it easy to track and manage your organization's assets within Jira projects.

Key Features:

  • Visualize and manage assets with ease.
  • Link assets to Jira issues for better context.
  • Build custom asset management structures.

6. Timesheets by Tempo - Jira Time Tracking

Timesheets by Tempo is a comprehensive time-tracking tool that integrates seamlessly with Jira. It's perfect for teams that need detailed time tracking and reporting.

Key Features:

  • Log time directly from Jira issues.
  • Generate detailed timesheet reports.
  • Integration with billing and invoicing tools.

7. Jira Misc Workflow Extensions (JMWE)

Jira Misc Workflow Extensions (JMWE) provides a set of powerful workflow extensions that allow you to create complex workflows without writing code. It's a must-have for teams that need custom workflows.

Key Features:

  • Over 30 post functions, conditions, and validators.
  • Workflow automation with no coding required.
  • Compatible with Jira Software, Jira Service Management, and Jira Core.

8. eazyBI Reports and Charts for Jira

eazyBI is a powerful business intelligence tool that allows you to create custom reports and charts based on your Jira data.

Key Features:

  • Drag-and-drop report builder.
  • Interactive charts and dashboards.
  • Integration with Jira and Confluence.

9. Zephyr Scale - Test Management for Jira

Zephyr Scale is a leading test management solution that integrates seamlessly with Jira. It's perfect for teams that need to manage their testing processes alongside development.

Key Features:

  • Test case management within Jira.
  • Real-time test execution and reporting.
  • Integration with CI/CD tools.

10. BigPicture - Project Management & PPM

BigPicture is a comprehensive project management and portfolio management tool that integrates with Jira. It's ideal for teams managing large projects or portfolios.

Key Features:

  • Gantt charts, roadmaps, and WBS.
  • Risk management and resource allocation.
  • Portfolio-level management for large projects.

Conclusion

These plugins represent some of the best ways to enhance Jira's capabilities and tailor it to your team's needs in 2024. Whether you're looking to automate workflows, manage assets, or improve your help desk experience, there's a plugin on this list that can help you achieve your goals.

Additional Resources

Note: The plugins mentioned in this article are based on their popularity and usefulness as of 2024. Always check for the latest reviews and updates before making a decision.